Customer Support Specialist (US Market)

Your Mission 🎯

At Innovamat, we are looking for someone eager to make a strong impact on our growing Customer Support team in the United States. Your mission will be to ensure districts receive outstanding logistical and technical support, creating a seamless experience with our platforms and services. You’ll be part of shaping efficient post-sale processes and driving client satisfaction from day one.

Your Day to Day at Innovamat 🏁

• Support districts directly by addressing issues and questions efficiently, coordinating with Operations, Supply Chain, Tech, and Account Management teams in the US to deliver timely solutions.

• Ensure smooth onboarding of districts, helping them set up and adapt to our digital platforms.

• Foster strong client relationships by being proactive, responsive, and empathetic in every interaction.

• Collaborate closely with Account Management in the US to align customer needs and strengthen long-term partnerships.

• Contribute to building scalable processes that will support our growth across the Americas.

You Have 🔍

• Excellent Spanish/English communication skills, both spoken and written, with confidence to lead meetings and calls with US clients.

• A strong desire to learn and grow in a dynamic, fast-paced environment.

• Ability to multitask and stay organized, while being willing to dive into details when needed.

• Strong interpersonal skills and a client-focused mindset.

• An analytical, problem-solving approach, with creativity to find efficient solutions.

It Will Be Great If You…

• Have experience in customer support or other client-facing roles.

• Are passionate about supply chain management and educational technology.

• Enjoy optimizing processes and tackling complex challenges.

What We Offer You 🤗

• Become part of our pioneering team in the US, poised to lead the industry in the near future.

• You will be part of the US Hub based in our Mexico City office, with the opportunity to travel to the US when needed.

• A dynamic, fast-paced learning environment where you'll navigate early-stage market constraints and go above and beyond as part of our supportive, ambitious small team.

• You'll enjoy additional benefits, such as a unique work environment with 24 vacation days and an extra week in winter. You'll have medical insurance, access to platforms like GymPass and Terapify. You'll also take part in team-building activities and the amazing annual Innovagala. We're proud to be a Happy at Work company! 🩺

✨ Why Innovamat?
You’ll join a fast-growing EdTech company on a mission to transform the way math and science are taught worldwide. This is a unique opportunity to make a direct impact on customer experience in a new market and play a decisive role in our expansion across the Americas.