Admission and Enrolment Assistant

Do you have a passion for delivering outstanding customer service?

Have you got strong attention to detail and appreciation for learning new processes and systems?

Are you a team player who actively contributes to shared goals and supports colleagues as needed?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting 9 Admission and Enrolment Assistants to join the Student Operations team on a fixed-term, full-time contract for the period of November – end of February/March. 

In this role you will be responsible for processing and facilitating applications whilst providing high quality, accurate and timely advice and information to students and staff about the University’s admission and enrolment policies, procedures and regulations.

Key Responsibilities:

• Processing of Admission and Enrolment applications maintaining student information with precision across multiple systems, ensuring accuracy, compliance, and data integrity.
• Monitor admission and enrolment applications, resolving issues and supporting a timely and seamless student experience.
• Provide clear, timely, supportive communication to students and key stakeholders via phone, email, student portal, and in person channels. 
• Provide accurate and efficient service to produce and issue student ID cards with appropriate associated access rights. 

Ō pūmanawa - About you

You will be an organised, detail driven, and motivated individual who can take the initiative, provide excellent service delivery and enjoy supporting students to help them succeed. 

You will thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.  You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver. 

Key Requirements:

• A thorough and detail-focused approach, with strong accuracy in administrative tasks.
• Ability to learn and confidently follow processes and new systems.
• Proven organisational and time management skills in a fast-paced environment.
• Strong communication and interpersonal skills, with a proven ability to engage diverse audiences and provide exceptional customer service.
• A team player who actively contributes to shared goals and supports colleagues as needed.

Please note, as this role is to support our team over a busy period, substantial pre-arranged annual leave / holiday plans may not be able to be accommodated.

Role Description: If this link is not available, click 'apply' to view this on the University career's page. Click here to see further information, including salary details. Initial appointment of $58,890 per annum.

Close date for vacancy: 24 September 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Dan Napolitano (Dan.Napolitano@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

Please ensure to provide details of at least 2 referees within your application. Referees will not be contacted without prior arrangement with applicants. 

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.