Technical Helpdesk Support Agent

Boost inc.com

Office

United Kingdom

Full Time

We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan - diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.

Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
Troubleshoot and resolve hardware, software, and network issues
Guide users through step-by-step solutions, remotely (or occasionally on-site)
Escalate complex issues when needed - making sure they land with the right people fast
Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
Follow up with users to confirm issues are fully resolved
Experience in a helpdesk, IT support, or customer service tech role
Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
Familiarity with remote desktop tools and helpdesk software
Clear communication skills in both French and English
Eye for detail, patience, and problem-solving under pressure
A team mindset but able to work independently too
A role that directly impacts customer experience and operational excellence
An international, fast-paced team where your input really matters
Career growth opportunities as our support function scales with the business
Personal development budget, well-being benefits, and yes, some solid swag