Sales and Guest Experience Coordinator

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

TMC Hospitality is looking for enthusiastic and service-driven Sales & Guest Experience Coordinators (SAGEC) to join our team. This is a unique opportunity to work remotely while being the first and last point of contact for our guests across our boutique hotel portfolio. You’ll play a key role in ensuring exceptional guest experiences while also contributing to sales through reservations.

What You’Ll Do

• Serve as the welcoming voice of TMC Hospitality, assisting guests via phone, email, and messaging.
• Provide knowledgeable local recommendations and guidance.
• Make and manage reservations while tracking leads and earning commission on bookings.
• Support onsite property teams with guest requests, policy updates, and communications.
• Assist with guest reviews, reports, and data exports.
• Handle guest issues with autonomy and problem-solving skills.

Schedules Available

We are hiring 5 full-time team members:

• 2 Agents: 7:00 AM – 3:30 PM EST
• 2 Agents: 3:00 PM – 11:30 PM EST
• 1 Agent: Flexible (day or evening shift, depending on team coverage needs)

What We’Re Looking For

• 3+ years of customer service experience
• 1+ year of sales experience
• OTA (Expedia, Booking.com, Airbnb, VRBO, etc.) or hotel experience highly preferred
• Strong written and verbal communication skills
• Organized, resourceful, and great at multitasking
• Comfortable working independently in a quiet, distraction-free home environment
• Proficient with Google Workspace (Docs, Sheets, Gmail, etc.)

What We Offer

• Remote, full-time role with stable schedules
• Competitive hourly rate + commission on reservations made
• Opportunity to grow in a fast-paced hospitality group
• Be part of a dynamic, guest-centric culture where your decisions and contributions matter

If you’re passionate about hospitality, sales, and creating memorable guest experiences, we’d love to hear from you.