Job Title

Service & Stores Coordinator

Location

Crawley, West Sussex

About Us

PSI Air Compressors & Blowers, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems for the Compair, Hydrovane & Champion brands.

Focused primarily in and around the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities, and many other industrial and business segments.

Job Summary

As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

Responsibilities

Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
Ensure service and contract administration activities are performed as required
Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
Open service activities, actively monitor Work in Progress, and process through to final invoicing or appropriate closing stage in a timely manner
Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
Checking in deliveries
Preparing parts for despatch to customers or allocating parts for engineers
Managing and organising courier collections of orders
Ensuring stock levels are accurate at all times

Basic Qualifications

Proficient in Microsoft Office applications required, Simpro knowledge advantageous
Experience in a field service /coordination and inventory control role preferred
Counter Balance FLT Licence preferred
GCSE standard qualification

Travel & Work Arrangements/Requirements

Site based in Crawley

Key Competencies

Excellent communication and customer relationship building skills are critical
Flexibility, initiative, willingness to drive change in process and systems essential
Must possess good written and numeric skills
SAP preferred but not essential

What we Offer

25 days Holiday + 8 Bank Holidays
Holiday Purchase Scheme – additional 5 days annual leave
5% Employee and 7% Employer Pension Contribution
Westfield Health Cashback Plan
Death in Service Benefit of 4x salary
Cycle Scheme (After probation period)
Electric Car Scheme (After probation period)
Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
Costco Gold Company member, with access for employees to join
Employee Assistance Program
Enhanced Maternity and Paternity Policies
LinkedIn Learning – full free access
O2 Reach

#LI-MT1