Customer Service Representative, Bertch Cabinets

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20-plus manufacturing facilities and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role you will the first point of contact for our dealers and customers buying Bertch Cabinets. You will provide support by answering questions, taking orders by phone and email, as well as making customizations to kitchen cabinet orders.

The Customer Service Representative will:

• Take incoming customer calls in a professional and timely manner.
• Provide product information to dealers and customers through phone and email communication.
• Provide product shipping details to dealers via phone.
• Process orders for new products and replacement parts.
• Complete credit memos, enter returned good data, and enter customer delivery information.
• All other duties as assigned.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, all associates need to be flexible to rotate to various areas within the Company as needed.

Required Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret line graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The associate is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:

While performing the duties of this job, the associate is occasionally exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal-opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws.  MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.  It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.