Customer Service Agent - English On-site Winnipeg

Job Type: Full Time

Hours:– F 7:30-4:30

Salary: $17.00

About Answernet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary Of Position:

Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into a company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk)- are Data Entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should have attention to detail.

• Key Job Activities:
• ● Sort and collate incoming and outgoing mail.
• ● Weigh mail to determine the correct postage.
• ● Time/date stamp all incoming/outgoing mail.
• ● Help customers complete change of address and mail hold forms, etc.
• ● Maintains database by entering new and updated customer and account information.
• ● Prepares source data for computer entry by compiling and sorting information.
• ● Establishes entry priorities.
• ● Ensuring appropriate turnaround time on all data entry
• ● Monitoring and updating existing data when required
• ● Retrieving data for team members upon request
• ● Utilizes applications effectively to process customer transactions accurately
• ● Maintains a working knowledge of client product, services and promotions
• ● Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
• ● Use fax and scanning machines.
• ● Client exports and deposits
• Requirements and skills
• ● Experience with mail sorting and postage meter machines is a plus
• ● Good computer skills
• ● Well-organized, with sharp attention to detail
• ● Ability to work under pressure
• ● Strong typing skills; Knowledge of touch-typing system is strongly preferred
• ● Good command of the English language, both oral and written,and customer service skills
• ● High school degree or equivalent