Unit Clerk

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

Working as a member of the Access Team to ensure that all individuals who are wanting to access services are able to in a timely manner. This position will focus on assisting clients through opening clients into the Electronic Health Record, working directly with referral resources to assist in client care, compiling required documentation necessary for clients to access services.

Qualifications

• High School Diploma or GED
• Skilled in the use of computer software
• Ability to collaborate with referral resources, clients, and service providers

Responsibilities

1. Work hours prescribed by supervisor and be available to work additional hours when necessary.
2. Oversight of Inquiry system-and registration of client appointments.
3. Compiling and scanning registration documents into electronic health record
4. Documenting any contacts with referral sources or clients within the electronic health record
5. Opening clients into the electronic health record using Inquiry process and transcribing written documents into electronic forms
6. Scheduling client’s appointments and oversight of walk in appointments and waitlist.
7. Coordinate continuity of care between facilities by working to obtain hospital discharge documentation or other relevant collateral information from external sources in advance of client’s appointment.
8. Provide clerical support to Access team members.
9. Document pertinent information daily in the EHR.
10. Serve as a member of the Access team and participate in all team meetings and activities.
11. Attend all scheduled meetings of staff, such as, department meetings, or appropriate committee meetings as designated.
12. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
13. Deliver exceptional customer service consistently to every customer.
14. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
15. Assume any additional responsibilities as assigned.

Schedule

• Hours: M-F 8:30-12:30 pm (20 hours/week).
• Shift: 1st shift

Work Location

Rosecrance Ware Center – Rockford, IL.

• Work Mode: Onsite

Compensation   

• Starting Pay (based on education, experience, and credentials)
  • HS/GED - $19.32 per hour

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.