Software Development Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Software Development Manager plays an important role in the organization by performing a number of tasks related to the company’s Information Technology functions. The role is primarily responsible, under limited direction, for managing the application development efforts within the company’s software portfolio by overseeing the creation and/or maintenance of databases, programs, and web pages for end users.

Compensation

This role is an exempt position with a Targeted Salary Range of $140,000 to $204,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Oversee the software development lifecycles for all departmental projects including requirements definition, design, specification, development, testing, implementation, and maintenance.
• Participate in systems design sessions with users and Business Analysts to develop complete specifications that capture impact of changes on all applications, systems and databases.
• Assist the Application Support Desk team with troubleshooting and resolving application system errors.
• Demonstrate a high level of personal commitment and accountability to the business with a focus on quality and customer service.
• Supervise planning and/or implementation of department projects.
• Build business solutions by creating new and modifying existing software applications.
• Predict emerging customer needs and develop innovative solutions to meet them.
• Solve unique and complex problems with broad impact on the business.
• Translate highly complex concepts in ways that can be understood by a variety of audiences.
• Resolve complex escalated technical issues; use opportunities as teaching exercises for staff.
• Complete technical research and analysis and share findings and possible solutions with team.
• Work to distribute technical knowledge throughout team.
• Keep informed of industry trends and changing technology related to field of expertise; make recommendations for changes to policy, practice, and process accordingly.
• Manage and mentor a team of Developers; use expertise to answer questions from less experienced teammates, working to distribute technical knowledge throughout team.
• Create coding patterns to be used by less experienced teammates.
• Monitor operation performance/metrics for team to maximize productivity, efficiency, and compliance levels.
• Provide data, reports, and information to senior-level management as needed.
• Identify, track, and monitor trends and avoidable technology-related errors; work across functions to develop complex solutions, improvements, and stop-gaps.
• Focus on the continual improvement of policies, procedures, and processes falling under scope of authority.
• Write, test and debug customizations and new features using best practices and adhering to coding standards.
• Manage application development personnel; responsible for employee selection, coaching, professional development, goal setting, and providing formal and informal feedback.
• Use expertise to resolve high level issues that cannot be solved by teammates.
• Allocate departmental resources to responsible deliver business value to internal and external customers through enhancement of core applications; ensure department deliverables are completed on-time and on-budget.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree in Computer Science or field related to the position or equivalent, required.
• Minimum seven years' experience in software/web development related role(s) and at least two of those years spent in a lead/supervisory level role(s) required.
• Minimum two years supervisory or leadership experience.
• Highly proficient with Javascript/JQuery, AJAX/JSON, CSS and CSS Preprocessors.
• Expert at creating and consuming REST APIs.
• Strong knowledge of Javascript frameworks.
• Proven experience with Test Driven or Behavior Driven Development Methodologies.
• Advanced SQL skills.
• Advanced debugging skills.
• Experience with IBM I Power Systems is a plus.
• Ability to document processes and procedures.
• Ability to prioritize multiple tasks in a deadline-driven environment; strong sense of urgency and responsiveness.
• Strong verbal and written communication skills.
• Strong detail orientation and highly organized.
• Ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
• Strong interpersonal skills.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances
• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards
• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.              

Environmental:  Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules: Work is primarily performed during the business week, Monday - Friday

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: SOFTW017493