Veterinary Receptionist (Part-Time)
IVC Evidensia.com
Office
Rhiwbina, Cardiff, Wales
Part Time
We are hiring!
We are seeking a reliable professional Receptionist to come and join our friendly team! The ideal candidate will have exceptional organization skills and posess strong communication skills.
This is a part-time permanent role working Monday to Friday 30 hours a week between the hours of 8.00am to 7.00pm on rota basis.
Your day-to-day
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever-popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include:*Booking appointments*Processing payments*Handling cash exchanges*End-of-day banking*Attend reception meetings as needed*Keep client records updated*Manage clinic emails*Complete daily paperwork*Organize incoming and outgoing mail*Complete Pet Health Club applications and insurance paperwork*Perform other duties as required by the practice.
Want to know more about us?
At Heath Vets, we prioritise work-life balance, offering no weekend or out-of-hours duties. We are a well-established, first-opinion practice with locations in Cardiff and Penarth, offering the perfect blend of countryside tranquility and city convenience. Across our five branches, we are well-equipped with an in-house lab to support our clinical work.
You will be joining a dedicated and caring team, including experienced Practice and Clinical Directors, four Veterinary Surgeons, and a supportive group of RVNs and other team members. We believe in sharing knowledge and fostering an inclusive environment where your input is valued, and we thrive on this collaborative approach.
In addition to a competitive salary, you will benefit from: *6.6 Weeks annual leave FTE*Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care
We are seeking a reliable professional Receptionist to come and join our friendly team! The ideal candidate will have exceptional organization skills and posess strong communication skills.
This is a part-time permanent role working Monday to Friday 30 hours a week between the hours of 8.00am to 7.00pm on rota basis.
Your day-to-day
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever-popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include:*Booking appointments*Processing payments*Handling cash exchanges*End-of-day banking*Attend reception meetings as needed*Keep client records updated*Manage clinic emails*Complete daily paperwork*Organize incoming and outgoing mail*Complete Pet Health Club applications and insurance paperwork*Perform other duties as required by the practice.
Want to know more about us?
At Heath Vets, we prioritise work-life balance, offering no weekend or out-of-hours duties. We are a well-established, first-opinion practice with locations in Cardiff and Penarth, offering the perfect blend of countryside tranquility and city convenience. Across our five branches, we are well-equipped with an in-house lab to support our clinical work.
You will be joining a dedicated and caring team, including experienced Practice and Clinical Directors, four Veterinary Surgeons, and a supportive group of RVNs and other team members. We believe in sharing knowledge and fostering an inclusive environment where your input is valued, and we thrive on this collaborative approach.
In addition to a competitive salary, you will benefit from: *6.6 Weeks annual leave FTE*Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care
Veterinary Receptionist (Part-Time)
Office
Rhiwbina, Cardiff, Wales
Part Time
September 10, 2025