Digital Experience Project Lead - AU

Dept®

At DEPT®, we combine technology, creativity, and data to help brands stay ahead. In Australia, we are growing our Adobe-led platform capacity, supported by our global delivery network. Joining us means you’ll play a foundational role in scaling how DEPT® delivers enterprise platforms in the region – working with iconic clients, global colleagues, and a business committed to doing things differently.

Role Purpose

The Digital Experience Project Lead will be the client-facing owner of our DXP projects in Australia, focusing on ensuring successful execution of Adobe Commerce and AEM (Adobe Experience Manager) programmes. You will be responsible for managing enterprise-scale projects end-to-end, coordinating closely with our global offshore delivery teams, and safeguarding commercial, timeline, and quality outcomes.

You will be the face of delivery for AU clients – building trust, driving clarity, and ensuring a smooth interface between client stakeholders and our global engineering teams. This will be a predominantly remote however there will be travel to client site required. 

Key Responsibilities

• Client Leadership
• Act as the day-to-day project lead for enterprise clients implementing Adobe platforms.
• Build trusted relationships with senior stakeholders, ensuring clear communication, proactive issue management, and alignment to client goals.
• Project Delivery
• Lead planning, execution, and governance for projects.
• Ensure scope, budget, and timelines are clearly defined and maintained.
• Translate complex technical delivery into clear client updates and decisions.
• Own delivery RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve blockers.
• Global Coordination
• Serve as the primary link between Australian clients and our offshore delivery centres (India, Europe, etc.).
• Manage distributed teams, ensuring offshore resources are fully aligned to scope, priorities, and standards.
• Maintain accountability for effective collaboration across time zones and cultures.
• Commercial & Quality Ownership
• Uphold margin discipline by ensuring delivery matches agreed scope and budgets.
• Monitor effort vs. budget, flagging risks early and driving change control where required.
• Safeguard quality, ensuring work meets Adobe standards and DEPT®’s delivery reputation.

Required Experience

• Proven track record (5+ years) in digital project or programme management, ideally in a consulting or agency environment.
• Direct experience delivering Adobe Commerce and/or AEM projects, preferably enterprise-scale.
• Strong background in working with offshore delivery teams – balancing local client expectations with global delivery models.
• Experience in enterprise RFPs, project governance, and reporting at Exec level.
• Solid understanding of agile and waterfall delivery methodologies, SOW management, and change control.
• Excellent stakeholder communication and relationship management skills.
• Commercial acumen – ability to track budgets, protect margins, and negotiate with confidence.

Desirable Skills

• Familiarity with Adobe Campaign, Target, or broader Adobe Experience Cloud stack.
• Exposure to Shopify or other DXP/eCommerce platforms.
• Background in digital consulting, solution design, or pre-sales support.
• PRINCE2, PMP, or Scrum Master certification (not essential, but valued).