Senior Software Engineer, Support Automation, Warsaw

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We are looking for a Senior Backend Engineer to join Bolt's Customer Support Automation team and build intelligent, scalable solutions that transform how we support our users! You will work on developing a state-of-the-art support bot capable of not only surfacing the right knowledge but also automating complex business processes and executing real-time actions like processing refunds or managing account changes. If you're passionate about AI, automation, and creating seamless customer experiences, this role will be a great fit for you.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Senior Software Engineer, you'll be at the forefront of designing and building backend systems that power Bolt’s AI-driven customer support automation platform. You’ll primarily code in Node.js and TypeScript (and don’t worry if you haven’t used Node.js before—learning is part of the job!).

You'll work closely with cross-functional stakeholders including Product Managers, Data Scientists, and Operations to design backend services and APIs that enable the support bot to understand customer intent, take intelligent actions, and resolve requests in real time. With a strong product mindset, you'll help define the future of automated support at Bolt.

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<title>Main tasks and responsibilities:</title>

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• <point>Architecting, designing, developing, and deploying Bolt's growing backend systems (coding mostly in Node.js and TypeScript)</point>
• <point>Building robust and scalable APIs that power intelligent support workflows and enable real-time actions (e.g., issuing refunds, updating trip details, managing cancellations)</point>
• <point>Integrating with internal systems and external services to automate complex operational tasks</point>
• <point>Collaborating with Data Science and ML teams to implement natural language understanding and decision-making capabilities in the support bot</point>
• <point>Helping lead initiatives from idea to production, ensuring reliability and performance</point>
• <point>Partnering with Product to iteratively define scope, ship features, and drive impact</point>

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<title>About you:</title>

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• <point>You have experience in environments with rapid customer feedback cycles and bring empathy for the end-user experience</point>
• <point>You make data- and metrics-driven decisions and understand the importance of measurable impact</point>
• <point>You take ownership and drive features and systems to completion—even through the “last mile”</point>
• <point>You’re well-versed in microservices architecture and experienced in designing APIs</point>
• <point>You write clean, maintainable, secure, and efficient code and value simplicity in design</point>
• <point>You have a strong understanding of algorithms, data structures, and backend system design</point>

 

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>
• <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
• <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
• <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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