Service Desk Specialist

Responsibilities

• Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using Service
• Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
• Install, document, take inventory, maintain, and troubleshoot all information technology assets.
• Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.
• Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
• Has consistently met SLA's YOY

Experience

• 1-3 years of experience

Knowledge & Skill

• Good knowledge of all front line systems employees use and have the ability to support.