Senior Officer / Assistant Manager, Client Management - Private Banking

Country of Location:

China Hong Kong

Job Responsibilities:

• Provide new account opening/ client review documentation checking (include new account opening form, ID copy, address proof, AML search, KYC report, etc.) and liaise with Risk Management Officer and Head of Private Banking for smooth and timely account opening.
• Handle upgrade / downgrade of customers among PB, Diamond & S&D timely.
• Handle checking of customer information & supporting documents for more complicated account cases, and the inputting of customer information into the system for new account set-up.
• Ensure client due diligence & client suitability checks are in order, and to ensure accuracy of capture to avoid incidents and dealing errors.
• Support the front office on general banking transactions / sales order processing/fulfillment and follow up with back office to ensure timely and accurate order processing.
• Accountable for customer call back to support daily transactions. Collaborate with front office and other business units to ensure full compliance with policies and regulatory requirements.
• Perform checking on customer review of high risk / unsuitable customers timely.
• Review relevant MIS reports to identify any suspicious transactions timely.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Clearly communicate with the internal customers regarding their needs and expectations through active listening and proactive questioning skills.

Requirements:

• Preferably a Degree holder or equivalent.
• Minimum 2 years of relevant experience in private or retail banking operations.
• Familiar with Private Banking anti-money laundering and KYC requirements.
• Familiar with account documentation with knowledge of wealth management products.
• Good command of written and spoken English and Chinese.
• Candidate with less experience will be considered as Senior Officer, Client Management.