Principal I, IT Infrastructure Systems Operations

Summary of Position:

We are seeking a skilled and proactive Client Virtualization Engineer to design, implement, and support virtual desktop infrastructure (VDI) solutions using Omnissa Horizon. The ideal candidate will have hands-on experience managing both persistent and non-persistent desktop images, leveraging Microsoft FSLogix for profile management, and utilizing ControlUp for performance monitoring and optimization.

Key Responsibilities:

• Design, deploy, and maintain Omnissa Horizon environments to support enterprise-level virtual desktop infrastructure
• Manage and optimize persistent and non-persistent images, ensuring performance, security, and scalability
• Implement and support Microsoft FSLogix for user profile management and seamless user experience
• Management and design of AppVolumes for applying applications to virtual desktop
• Monitor and troubleshoot VDI performance using ControlUp, identifying and resolving issues proactively
• Collaborate with cross-functional teams to ensure VDI solutions align with business and security requirements
• Collaborate with Operational team on ensuring platform stability and uptime.
• Define and track key performance indicators such as uptime, login times, and ticket resolution time.
• Maintain comprehensive runbooks and change logs to support operational continuity.
• Automate image creation, patching, and deployment processes to streamline operations
• Provide Tier 3 engineering support for VDI-related incidents and service requests
• Maintain documentation for configurations, procedures, and best practices
• Forecast resource needs and perform capacity planning to ensure scalability of the VDI environment.
• Conduct proactive performance tuning and resource optimization.
• Plan and execute lifecycle upgrades of the VDI platform including Horizon, FSLogix, and AppVolumes.
• Participate in disaster recovery planning and testing for VDI infrastructure.
• Ensure compliance with security policies including image hardening, MFA, and encryption.
• Identify and implement improvements to enhance user experience and reduce operational costs.
• Evaluate trending technologies and alternatives for VDI solutions.
• Contribute to hybrid VDI strategies including Horizon Cloud on Azure or AWS.

Key Requirements/Minimum Qualifications:

• Proven experience with Omnissa (VMware) Horizon (Cloud or On-Prem)
• Total Exp of 7-10 years.
• Strong knowledge of Microsoft FSLogix and Windows user profile management
• Experience with ControlUp or similar VDI monitoring tools
• Experience with AppVolumes
• Knowledge of network design including load balancing and dns
• Proficiency in managing Windows 10/11 virtual desktops and server OS
• Familiarity with Active Directory, Group Policy, and Microsoft Entra ID (Azure AD)
• Scripting skills (PowerShell preferred) for automation and troubleshooting
• Excellent problem-solving and communication skills
• Excellent documentation skills

Preferred Qualifications

• VMware certifications (e.g., VCP-DTM).
• Experience with Azure Virtual Desktop (AVD) is a plus
• Knowledge of application layering and packaging tools
• Familiarity with ITIL practices and service management tools

Work hours: 3 PM to 12 AM IST

Relocation assistance: Yes

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