Senior Manager Business Operations - Business

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Key Areas of Responsibility

Processing Operations Management

• Oversee daily back-office operations related to settlement, funding, reconciliation, and exception processing across all card brands (Visa, Mastercard, Amex, Discover, PIN debit, etc.) and for the organization.
• Collaborate with internal departments and external vendors to support processing operations, transaction managing, monitor data transfers, file deliver, and support in system testing.
• Ensure accurate transaction processing and timely financial settlements/funding while maintaining compliance with card network rules and internal controls.
• Monitor and manage daily processing files, exception queues, batch discrepancies, and downstream impacts to client reporting and funding
• Develop and enforce strong controls and QC procedures to minimize financial risk and ensure operational accuracy

Department Leadership & Team

• Build, lead, and develop a high-performing back-office operations team, ensuring coverage, cross-training, and subject matter expertise across all processing functions.
• Create a structured onboarding and training program to ensure team members are equipped with the knowledge and tools to succeed.
• Provide hands-on coaching, mentoring, and performance management to drive accountability, growth, and a culture of excellence.
• Identify organizational gaps and scale the department to support volume growth, new business lines, and evolving enterprise needs.
• Develop and execute long-term operational strategies in support of enterprise objectives.
• Manage the operational structure and workflows to ensure high-performance processing operations.
• Partner with department heads to ensure all operational components of the Processing Ops are appropriately shared / managed and understood.

Process Improvement & Operational Excellence

• Analyze operational workflows and identify opportunities to streamline processes, reduce errors, and improve service levels.
• Implement automation, reporting, and process documentation to support efficiency and transparency.
• Collaborate with technology, client services, and compliance teams to ensure back-office operations align with product changes, regulatory updates, and platform enhancements.
• Assist in developing contingency and risk mitigation plans to ensure processing continuity and resilience.

Cross-Functional Collaboration & Support

• Act as the operational liaison between finance, client services, product, and technology teams, ensuring back-office functions are fully aligned with enterprise initiatives.
• Provide guidance and support for new product rollouts, platform changes, or client onboarding activities from a back-office perspective.
• Participate in operational planning sessions, audits, and compliance reviews to ensure department readiness and accountability.
• Represent back-office operations in internal meetings and external discussions with vendors or partners as needed.

Reporting & Metrics

• Define and track key operational KPIs such as funding accuracy, reconciliation timeliness, and exception resolution rates.
• Deliver weekly, monthly, and ad hoc reporting to leadership on operational health, trends, and risks.
• Maintain visibility into team productivity and transaction throughput to inform staffing and resource planning.

Requirements

Education & Experience

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 8+ years of experience in payment processing or financial operations, with at least 4 years in a leadership role.
• Strong background in bankcard processing, including funding, settlement, chargebacks, and reconciliation.
• Experience building or scaling back-office teams in a high-volume, regulated environment

Industry & Technical Expertise

• Deep understanding of the end-to-end transaction lifecycle (authorization, clearing, funding, settlement). 
• SME with daily file processing, exception handling, funding flows, and reporting practices.
• Proficiency in Microsoft Office (especially Excel), and experience with reconciliation or operational workflow systems.
• Knowledge of onboarding, risk, compliance, and financial controls in a payment processing environment.

Leadership & Communication

• Demonstrated success in building and mentoring high-performing teams.
• Strong organizational and time management skills with a sharp attention to detail.
• Clear, concise communication and reporting abilities—both written and verbal.
• Collaborative mindset with the ability to lead across departments and influence outcomes without direct authority

Salary Range:

$142,450.00 - $223,300.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”