Job Objective:

To provide direct and virtual support to families applying for, enrolling in, and renewing coverage through Medicaid and the Children’s Health Insurance Program (CHIP). This role involves guiding families through each step of the process, ensuring they understand eligibility requirements and helping identify qualifying family members. The Navigator will actively monitor application progress and outcomes, working closely with applicants until coverage is successfully obtained or renewed. Additionally, they will encourage and assist enrollees in completing annual renewals to maintain uninterrupted access to benefits. This position reports to the Nurse Family Partnership (NFP) Administrator who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Assist with Medicaid and Children’s Health Insurance Program (CHIP) enrollment by completing applications, collecting documentation, and resolving issues for uninsured children and adults. 
• Stay up to date on Indiana Medicaid and CHIP eligibility and program guidelines.
• Comply with IRHA and HIPAA standards to protect patient information.
• Accurately document case outcomes and enrollment data in a secure system.
• Submit timely and error-free reports and documentation.
• Act as a Family and Social Service Administration’s (FSSA) Authorized Representative for Health Coverage, managing and prioritizing case requests independently.
• Build relationships with diverse communities and organizations to expand program reach.
• Manage IHFA referrals using self-scheduling tools.
• Provide ongoing support to enrolled individuals and families as needed.
• Participate in outreach events and networking opportunities aligned with program goals.
• Support the development and execution of outreach and enrollment strategies.
• Engage in presentations, meetings, and collaborative activities that strengthen partnerships.
• Other duties as assigned by supervisor.

Required Education and Skills:

• Associate’s degree required; bachelor’s or master’s degree preferred.
• 2-3 years of relevant work experience preferred but not mandatory.
• Strong proficiency in computer software, including Microsoft Office Suite programs.
• Must be an Indiana resident.
• Successfully complete Indiana Department of Insurance (IDOI) Navigator certification within 90 days of hire and maintain certification through timely renewals.
• Excellent written and verbal communication skills.
• Strong judgement, attention to detail, and ability to work independently.
• Ability to support staff and managing priorities without direct supervision.