Title and Registration Specialist I

Dealership:

L0622 Northeast Finance Center

Title and Registration Specialist I

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

Responsibilities (NOTE:  In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

• Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
• Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
• Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
• Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
• Be comfortable working directly with customers when needed to resolve registration/title issues
• Be comfortable working directly with government personnel when needed to resolve registration/title issues
• Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
• Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
• Additional work and tasks as needed
• Have effective strategies to diagnose and resolve issues in a timely manner
• Communicate effectively with customers through chat, phone, and CRM/email
• Answer Customer questions regarding the Purchase paperwork
• Have effective strategies to diagnose and resolve issues in a timely manner
• Communicate effectively with customers through chat, phone, and CRM/email
• Answer Customer questions regarding the Purchase paperwork

Skills And Qualifications

• Strong attention to detail

• Excellent Communication Skills

• Time Management

• Active Listening Skills

• Critical Thinking

• Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
• High school diploma preferred
• 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.