At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role is responsible for the day-to-day administration and support of the licensing and subscriptions function. An understanding of contracted cloud, subscriptions and licensing services, as well as CDW’s internal systems is fundamental to the role.

You must be a confident communicator at all levels and work well as part of a team. Primarily responsible for assisting with license provisioning, billing queries and contract on boarding. The Subscription Coordinator should take a genuine interest in cloud services & licensing, customers & business processes and carry out supporting tasks as directed by members of the team.

The position will report to the MSSO Team Leader, but will have relationships with sales, consultants, product management and contract management.

What you will do

Process new and change customer orders
On-going administration of existing contracts
Process renewal orders
Reconcile customer usage with billing data
Reconcile supplier billing with customer usage
Liaising with internal departments to confirm vital contract information
Use of internal tools for account management and order processing (Subscription Hub, Microsoft Navision, Great Plains)
Accessing and navigating relevant tools and vendor portals
Take responsibility for correcting billing discrepancies
Mailbox management
Provide feedback and openly embrace the future introduction of any additional vendors or services that are closely associated with existing activity
Administer and provide ad-hoc reporting and tracking

Any additional activity as directed by management

What we expect of you

Experience working in a commercial environment preferred
Strong analytical, and problem-solving skills
Understanding the importance of accurate reporting
Strong verbal and written communication skills - must be a confident communicator at all levels.
Knowledge of internal tools and systems (Navision, Great Plains, Microsoft Office suite).
Consistency and accuracy in data keying with high attention to detail.
Previous administration experience in a similar role is preferable
Highly enthusiastic, approachable and self- motivated to achieve KPIs, with the ability to prioritise workload effectively.
A methodical and accurate approach to the job is critical along with a can-do attitude.
Attention to detail and the ability to respond to requests swiftly are critical for this role – must be good working under pressure to tight time scales.
You must be a strong communicator, able to prioritise and escalate urgent matters both in your own workload and across internal departments.

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.     