Agent, Security Incident Response and Executive Protection

REQ10745 Agent, Security Incident Response and Executive Protection (Open)

POSITION SUMMARY:

The IR/EP Agent has the responsibility to provide immediate response to mitigate or limit any activities that are causing harm or potentially endangering property operations or the wellbeing of the employees and guests of COD Mediterranean. The Team’s services are essential to ensure the protection of highprofile guests, celebrities, Government officers and any other noteworthy individuals requiring critical protective sevices. The IR/EP Agents will be responsible to assist in monitoring and responding to Casino floor incidents which have the potential to escalate into serious conflict. The IR/EP Agent will serve as first responder role and be expected to triage, prepare and guide in medical related incidents and emergencies. The IR/EP Agent is accountable to follow the established Global EP program in Cyprus and assist the Chairman & CEO, and/or other C-suite Executives in EU region and globally as required.

PRIMARY RESPONSIBILITIES:

• Respond to casino floor incidents and take the lead in conflict resolution and minimising business impact

• Follow the established Global EP program in Cyprus and assist in EU region advance planning operations and movements.

• Develop and implement customized security plans for VIP guests, considering their unique needs and potential risks.

• Maintain detailed records of all VIP protection activities, including risk assessments, security plans, and incident reports.

• Development of protective intelligence reports through the collection of open-source, industry contacts and Government source inteligence and regularly feed to IR/EP Manager to assist in assessing risks, security vulnerabilities and threats against Melco Cyprus and its Senior Executives.

• Adhere to set of standards regarding the access of proprietary information and treating sensitive intelligence as strictly confidential.

• Provide personal security details for high-profile guests and individuals who require close protection services within the resort premises.

• Conduct threat assessments and risk analysis to determine the level of security required for each VIP or protected individual.

• Utilize advanced surveillance technology to enhance the safety and security of protected individuals.

• Establish communication protocols with law enforcement and emergency services to respond swiftly to critical incidents involving VIPs.

• Provide comprehensive post-event debriefings to identify areas for improvement and enhance future VIP protection efforts.

• Performs other duties as directed in accordance with all Policies and Procedures, laws and regulations, applicable to the Department and the property

• Undertakes tasks as required by the Manager, Security Risk

• Adheres to all company policies and procedures

KEY PERFORMANCE INDICATORS:

• Knowledge of relevant Casino and Security Laws & Regulations

• Maintain physical fitness levels as dictated by the IP/EP Manager

• Complete all assigned and required annual and ad hoc training courses with excellence.

• Self-discipline and self-management, showing an exemplary moral code beyond reprise or corruption.

• Business Plan targets are met

• Statutory and departmental regulations are complied

• Incidents reports and debriefs are conducted in a timely manner

• Operational effectiveness

• Customer service standards

• Reports statistics and information relating to the operational areas of the department

• Daily requests from departments are handled in a timely and satisfactory manner

• Assigned duties are completed within a reasonable time frame

• Shows initiative in assisting where necessary without having to be assigned duties

• Demonstrates clear and calm leadership during conflict and under high pressure situations

• Proves to be hardworking, responsible, and able to handle and provide solutions to any ad hoc problems which may arise.

QUALIFICATIONS:

Experience

• Minimum 3 years’ experience in Security Operations

• Proven experience in Executive Protection or Close Protection Education

• High School Graduate

• Diploma or bachelor’s degree in Security Management Skills / Competencies

• Able to work shifts in a 24/7 operation and stand for long periods

• Organizational Skills and attention to detail

• Displays the highest level of integrity

• Ability to maintain discretion and high levels of confidentiality

• Excellent communication and Interpersonal skills

• Excellent knowledge of Security protocols and procedures

• Knowledge of MS Office (Word, Excel, PowerPoint)

• Has a strong work ethic

• Self-motivation towards personal performance

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results

• Communicates effectively.

• Exceptional physical and mental agility

• Approachable