Senior Collections Manager

We are looking for a Senior Collections Manager to monitor and control delinquency as well as minimizing credit losses.

• Fintech Operations (either in Credit Underwriting, Collections, and/or Customer Service) and has an understanding of the Credit Customer Lifecycle Process.
• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with regulations
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

Qualifications:

• At least 7 years relevant work experience as a collections manager
• Bachelor degree in Banking and Finance, Accounting, Legal Management, Business Administration, or any related course
• The ability to work accurately and independently
• Good verbal and written communication skills
• Excellent analytical skills and an eye for detail
• Outstanding leadership and managerial skills
• Strong time and people management skills
• Ability to work on strict deadlines