Senior Executive - Medical Encoder (S3)

About the Team
The Claims team at Navi is responsible for delivering a fast, transparent, and customer-first claims experience. From initial intimation to final settlement—whether cashless or reimbursement—they manage the end-to-end process with a strong focus on accuracy and turnaround time. The team works closely with the Hospital Partnerships team to streamline coordination and uses data-driven insights and process automation to improve claim resolution speed and customer satisfaction.

About the Role
The role involves supporting the end-to-end claims process, with a focus on accuracy, timeliness, and compliance. The individual will be responsible for registering claims, validating and tabulating hospital bills, maintaining accurate claim records, and ensuring smooth coordination with internal stakeholders. This position requires strong analytical skills, attention to detail, and the ability to work in a fast-paced environment while adhering to turnaround time (TAT) commitments. The role also demands effective communication skills, both written and verbal, and proficiency in MS Office/Google Suite tools for documentation and reporting.

What We Expect From You

● Reviewing claim documents received from hospitals and generating claim numbers in cashless.
● Detailed tabulation of hospital bills for cashless and reimbursement claims.
●Adherence to the cashless receiving and reimbursement and network RI tabulation TAT as per company norms.
● Adherence to the duty schedule with willingness to accommodate flexible working hours as needed.
● Effective E-mail communication skills with ability to write clear, professional and concise emails.
● Proficiency in Microsoft Office applications, mainly word and excel/google sheets
● Prepare a claim register, prepare payment files for the finance department.
● Respond to the inquiries from internal stakeholders regarding claim intimation, tabulation etc. related issues.
● Maintain records of claim intimation and tabulation, ensuring accurate and proper documentation.
● Identify and report any data discrepancies or issues to the claim manager.

Must Haves

• Strong attention to detail and accuracy in reviewing and encoding medical information.
• Sharp business acumen to understand health insurance claim servicing needs.
• Excellent communication skills, including report writing and presentation abilities (proficiency in English is mandatory).
• Ability to anticipate potential problems and take appropriate corrective action.
• Strong collaboration skills to work effectively with medical, operations, and cross-functional teams.

Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if:
● You’re impact-driven : You take ownership, build boldly, and care about making a real difference.
● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.
● You embrace change : You adapt quickly, move fast, and always put the customer first.