Patient Service Representative - Rheumatology, Westwood

General Information

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Work Location: Los Angeles, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8:00am-5:00pm Posted Date 09/09/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 26589

Primary Duties And Responsibilities

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Major duties include but are not limited to:  

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources.
• Providing follow-up through telephone and EPIC/Care Connect

Salary Range: $30.36 - $43.49/hourly 

Job Qualifications

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Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care program.