Desktop Support Engineer L2 MX

WE ARE HIRING AS A DESKTOP SUPPORT ENGINEER AT MEXICO!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
Start your journey with Excis and grow with us!

What You’Ll Do:

• Ensure seamless onsite IT support by fulfilling IMACD requests, resolving incidents promptly, and minimizing downtime for end-users and VIPs.
• Maintain operational readiness of customer sites by managing depots, spare devices, infrastructure, and enforcing security measures to protect IT assets.
• Enable business continuity through effective handling of PC refresh projects, device lifecycle management, and coordination of vendor interventions for complex issues.
• Support compliance and governance by keeping asset records accurate, adhering to disposal and security standards, and assisting in audits and risk-related activities.
• Foster strong collaboration with customers, vendors, and internal teams during major incidents, refresh activities, and day-to-day service delivery.

Requirements

What You Need

• Proven experience in onsite IT support, including IMACD, break-fix resolution, and deskside assistance.
• Strong knowledge of hardware troubleshooting, printer support, and PC refresh activities.
• Familiarity with asset management tools, ticketing/incident management systems, and IT service processes.
• Ability to coordinate with vendors, follow escalation paths, and support VIP users with professionalism.
• Understanding of compliance, security, and corporate policies related to IT asset handling and disposal.
• Good organizational skills for managing depots, spare parts inventory, and logistical tasks.
• Excellent communication and interpersonal skills to work effectively with end-users, vendors, and internal teams.

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Mexico and be at the forefront of IT support excellence!