Workforce Management Specialist

Life at Amplifon: 

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. 

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.
About the role.

The Workforce Management Specialist will play a crucial role in resource optimization and allocation for all shops across Bay–Attune – Amplifon (One Australia). You will be responsible for developing and implementing strategies to effectively manage resources and ensure all shops are covered at all times to ensure smooth operations.

Key Responsibilities:

Resource Allocation:

• Ensure optimal coverage for all One Australia stores through monthly and quarterly planning
• Coordinate staff movement to ensure operations run smoothly and all locations are covered
• Continuously review staff allocation and plan for sick leave, maternity leave cover and any other fluctuations that may arise

Forecasting

• Manpower forecast: monthly, quarterly, yearly: work together with HRBPs and Talent Acquisition Team to plan for hires and other gaps identified

Scheduling:

• Monitor real time data on shop performance to adjust the manpower required to contribute to the shop / area /state’s performance success
• Create rosters, shifts if / where applicable;
• Work closely with HRBPs to monitor return to work and submit CWC forms where required

Other

• Maintain open communication between shops and back-office managements
• Create monthly dashboard / reports on manpower fluctuations / points of difference / points of improvement
• Provide data based recommendation to the leadership in regards to manpower planning and hiring, training needs
• Monitor stores KPIs related to manpower allocation

About You:

• Bachelor’s in HR Management, Data Science or other related field
• Expertise in Manpower Planning, Resource Allocation or similar
• Excellent knowledge of Office package, with expertise in Excel and PowerPoint 
• Experience in industries and Projects where customer satisfaction is the key
• Advance Excel, Power Bi, Tableau
• Ability to manage and prioritize competing demands with a customer-focused and outcomes-cantered approach
• Experience in working in a matrix organization
• Demonstrated understanding of HR, forecasting, fast paced environments

What's in it for you?
 

• A day off to celebrate your Birthday!
• Yearly flu vaccinations
• Amplifon training, career, and learning development opportunities
• Free access to our Employee Assistance Program
• Discounted Private Health Insurance and other benefits and products
• International career opportunities within Amplifon globally

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. 

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.