Company Description

We’re Hiring: Global Operations Centre Controller!

📍 Location: London, W1D 3QR
💰 Pay: £17.85 per hour
📅 Hours: 42 hours per week: days & nights
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: 3.1 Site Based

See a Different World. Where potential is seen and progress is nurtured.

As a Global Operations Centre Controller at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported.

Whether you’re patrolling key areas, managing gatehouse duties, or being the friendly face clients rely on, as a Global Operations Centre Controller you’ll be an essential part of something bigger. Working on behalf of one of the world’s leading aerospace and defence organisations, every shift is a new chance to learn, grow, and make a difference.

This isn’t just another job. It’s your opportunity to step into a role as a Global Operations Centre Controller where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

Monitor alarms and CCTV across global offices and events, escalting issues to Security Officers and following SOPs to ensure compliance
Identify and escalate threats and risks to business operations and employee safety, including verifying wellbeing through direct communication.
Support travel risk workflows by triaging and escalating high-risk travel incidents
Provide emergency and critical assistance to employees during incidents such as P0 events, harrassment, fire, unauthorised access and more
Respond professionally and compassionately to calls and Slack messages, delivering high-quality customer service
Redirect non-security queries to appropriate teams when necessary
Operate key security systems including C-Cure 9000, Mission Control, and Genetec.
Create accurate and timely reports for incidents and events to support investigations
Log all contact made with the Global Operations Centre (GOC) and report system faults or outages

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

A valid CCTV licence
Flexibility to work days & nights
The right to work in the UK, with a 5-year checkable history.
Leads by example
Seeks opportunites
Strong communication skills in English—both written and spoken.

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

Career Growth: Clear pathways from apprenticeships to leadership programs.
Inclusive Leadership: A culture of respect, transparency, and collaboration.
Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

Employee Networks – Safe spaces to connect and influence policies for change.
Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
Health & Well-being Programs – Mental health support and workplace wellness.
Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!