Fashion Customer Service Representative - Polish market

Are you interested in Fashion?

Would you like to help customers to make the right choices ?

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for for Polish native/advanced speakers to start working for one of the most famous Fashion Brands in Spain.

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic.
• The ability to work well as part of a team as well as independently
• Native/Advanced Polish and intermediate level of English
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

What we offer

• Full-time position (39hrs/week), from Monday to Friday, from 09.00 to 18.00
• Salary: 16.452€ gross/year
• Permanent contract
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment