Investment Operations & Finance Specialist – Lead Associate

WTW is hiring a Lead Analyst to join our Third Party Oversight team in Toronto, supporting our Delegated Investment Solutions (OCIO) business for institutional investors. You'll join our global Third-Party Oversight team and bring strong attention to detail, a proactive approach to problem-solving, and a solid understanding of the importance of investment operations to oversee investment manager, trustee/custodian relationships and services and also manage various tasks completed in the operation of pooled fund. In return, you’ll gain exposure to a global institutional investment operations environment, collaborate with experienced professionals, and build a strong foundation for long-term career growth in finance. 

The Role

• Review the NAV’s of the funds and undertake the associated tasks 
• Support the oversight of our service providers by working with the global team to resolve issues and help improve the service.  
• Ensure deliverables are managed to deadlines and in accordance with service level agreements (SLA) 
• Attend and participate in monthly service calls with providers, reviewing the key performance indicators (KPI’s) in advance and raising any discrepancies 
• Review and update team users on custody and manager portals 
• Act as the main operational Services Contact for one of our largest clients, assisting with queries
• Manage fund activities such as fund tax reclaims, assist with tax filings such as T3s and RC7294, reviewing and setting fund expenses and accruals and handling occasional special deposits
• Assist in the creation of semi-annual and annual fund financials
• Asist the Compliance team with regulatory filings such as OSC filings
• Execute a variety of investment operations tasks with a high degree of accuracy and attention to detail.
• Collaborate with internal teams such as Portfolio Management, Middle Office, Trade Management and Onboarding
• Contribute to the development and implementation of process improvements and automation initiatives.
• Provide coverage and support for colleagues in the same role located in the US and UK during periods of absence or increased demand 
• Maintain and update procedural documentation to reflect current processes.
• Build and maintain strong working relationships across the Global Operations group and other internal stakeholders.
• Adapt to new challenges and evolving business needs, seeking clarification from management when necessary.

The Requirements

• 3–5 years of relevant experience in investment operations, fund administration/accounting, or a similar role all within an asset management firm.
• Strong understanding and interest in financial instruments and have experience with Canadian funds.  Familiarity with the operation of US and European funds would be an asset.
• Knowledge of asset types and fund structures and experience with global teams and currency hedging
• Have a calm but proactive approach to urgent situations
• Excellent analytical and problem-solving skills; proven ability to independently apply logic and reasoning in order to plan and manage tasks to a desired outcome 
• A proven keen attention to detail is essential 
• Strong organizational skills and ability to manage multiple priorities, with the confidence to communicate challenges
• Strong proficiency with Microsoft products. Excel proficiency is essential. 
• Effective English communication skills, both written and verbal.
• Demonstrated ability to work collaboratively within a team and across departments.
• Proactive mindset with a willingness to learn the foundational tasks before taking on increasing responsibilities.
• Bachelor’s degree or equivalent 

Equal Opportunity Employer