Senior Manager, Operational Data and Technology

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
  At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.  

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.  

We support this commitment by providing:  

• Competitive Pension Plan  
• Employee learning & development programs and reimbursement  
• Recognition of prior Public Service for Vacation Entitlement  
• Employee Assistance and Wellness Benefit Programs  
• Parental Leave top-up, lactations accommodation and childcare partnerships  
• Menopause Policy  
• Employee Resource Groups  

Our Data, Technology and Information Management Team is seeking a Senior Manager to provide lead and management the development and delivery of the Operations GO & UP and Safety Technology Roadmap and provide support in delivering solutions across Rail and Bus services. 
 

What will I be doing?

• Provide senior leadership, expertise, and advice to multi-disciplinary teams delivering strategic data and technology initiatives across the Operations GO & UP and Safety division. 
• Create and manage strategic direction for divisional data and technology programs, including the execution of the Technology Strategy aligned with the Metrolinx Regional Transportation Plan 2041. 
• Conduct and manage operational planning and workforce alignment to support divisional reporting objectives and enterprise-wide decision-making. 
• Establish ongoing relationships and provide senior leadership oversight to internal stakeholders, vendor partners, and cross-functional teams to ensure high-quality service delivery and issue resolution. 
• Communicate regularly with I&IT, business units, external providers, and senior leadership to advise, educate, negotiate, and resolve issues related to technology and data transformation. 
• Develop and implement operational plans, budgets, and reporting frameworks (including KPIs) for strategic technology and data projects; determine resource requirements including staffing, tools, and systems. 
• Lead product owners and project managers across multiple initiatives, including change management for commercial off-the-shelf (COTS) and internally developed systems. 
• Coordinate with internal service providers and external vendors to ensure solutions meet business needs and support continuous improvement. 
• Review technical inputs for RFPs and participate in sprint retrospectives and senior leadership forums to advocate for successful releases and strategic alignment. Promote enterprise-wide ownership of technology standards and policies, enabling centralized views through standardized repositories and reference architectures.
• Collaborate with divisional and enterprise teams to deliver end-to-end solutions and advise on emerging tools that enhance organizational data and technology maturity. 

What Skills and Qualifications Do I Need?

• Completion of a degree in Business Administration, Engineering, Computer Science, or related discipline – or a combination of education, training, and experience deemed equivalent; Masters degree is an asset. 
• Demonstrated experience leading multi-disciplinary technical teams and managing large-scale data and technology projects, preferably in the public transit or transportation sector. 
• Certification such as Project Management Professional (PMP), Certified Change Management Professional (CCMP), Certified Six Sigma Green Belt, Certified Data Management Professional (CDMP), or an equivalent recognized credential is an asset. 
• Knowledge of technology strategy, lean-agile planning, governance frameworks, and performance reporting. 
• Experience with transit operations, data strategy, and enterprise-level reporting systems. 
• Strong understanding of project management, change management, and financial systems planning. 
• Ability to translate complex technical concepts for diverse audiences and promote data and technology standards across the organization. 
• Interpersonal and communication skills to lead stakeholder engagement, manage vendor relationships, and coordinate cross-functional initiatives. 
• Political acuity and relationship management skills to navigate complex organizational dynamics and ensure successful project outcomes. 
• Familiarity with RFP development, solution design, and procurement processes in a public sector or regulated environment. 

Don’t Meet Every Requirement?  If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
  We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
  Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
  Application Process: All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. 
  For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
  Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
  We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
  WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
 #LI-MM3