Technical Solutions Engineer, Geo Makers

Minimum Qualifications:

• BA/BS degree in Computer Science, related technical field, or equivalent practical experience.
• 9 years of experience managing and advocating for customer issues.
• Experience in a technical support, professional services, software development, or product operations management field.
• Experience programming with one or more of the following: Java, C, C++, Software Framework, Python, Shell, Perl or JavaScript.
• Experience in web technologies (e.g., HTTP, HTML, DNS, TCP, etc).

Preferred Qualifications:

• Experience in Mobile application development (Android, iOS).
• Experience with SQL database analysis.
• Experience managing customer relationships on high-stakes projects or issues.

About The Job

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The Geo team is focused on building the most accurate, comprehensive, and useful maps for our users, through products like Maps, Earth, Street View, Google Maps Platform, and more. Every month, more than a billion people rely on Maps services to explore the world and navigate their daily lives.

The Geo team also enables developers to use the power of Google Maps platforms to enhance their apps and websites. As they plot a course for the future of mapping, they are solving complex computer science problems, designing beautiful and intuitive product experiences, and improving our understanding of the real world.

Responsibilities

• Manage customer issues through diagnosis, resolution, and the implementation of investigation tools to increase productivity.
• Develop a deep understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Google Maps Platform.
• Work closely with multiple product and engineering teams to improve product supportability upon and after launch. Interact with our Site Reliability Engineering (SRE) teams to achieve high availability and improve production troubleshooting systems.
• Understand customer issues and advocate for their needs with cross-functional teams like Product Management or Software Engineering.