Manager of Payment Posting and Banking Operations

Description

Company Overview

Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately-held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief
Executive Officer. The company is staffed by nearly 250 professionals around the U.S. with headquarters in San Dimas, California.

Position Summary

With a strong passion for delivering exceptional results through constant focus on improving and reimagining existing and future state operations, this position is responsible for the direction of all banking, bank reconciliation, and payment posting duties. The Manager will possess a strong passion for accountability, setting high standards and raising the bar to ensure patient accounts are reconciled in an accurate and timely manner, resulting in outstanding patient and client experience.

The Manager will be committed to driving financial improvement, scalability and process excellence and possess a deep understanding of revenue cycle operations.

Essential Duties and Responsibilities

• Implements and communicates operational initiatives to improve the efficiency of Banking, Bank Reconciliation and Payment Posting Departments
• Manages planning, organization, and evaluation of all Banking and Payment Posting processes.
• Manages team to maintain Service Level Agreements and 
• Reports weekly to the Vice President, Post-bill Operations on all activity for the period.
• Carries out responsibilities in accordance with Brault policies and procedures, applicable regulations, including HIPAA and Labor regulations.

Human Resource Management

• Works with HR to recruit and selects personnel to fill positions within the Departments. 
• Orientates, trains, and mentors employees in accordance with company standards.
• Sets, communicates, monitors, and evaluates expectations for departmental performance.
• Disciplines staff (coaching, verbal and written warning, suspension, and termination as needed)
• Completes annual performance evaluations by the due date.

Planning/Scheduling

• Ensures staff are cross trained as appropriate to provide backup and relief.

Critical and Analytical Thinking

• Provides input and review contingency planning to avoid workflow delays.
• Uses rigorous logic and methods to solve difficult problems with effective solutions (problem solves at very detailed level)

Leadership And Accountability

• Demonstrates leadership through cooperative interactions such as problem-solving, excellent written/verbal communication, and customer focus.
• Maintains personal contact with subordinates to ensure understanding of all assignments, the goals section/department and of the company
• Responsible for any other activity deemed necessary by Brault leadership
• Presents as a role model for conflict management and resolution

Quality Assurance

• Implement, maintain, and report on Key Indicator and Service Level Agreements for Internal and External Customers.
• Designs quality measures for each major process establishment or change.
• Performs quality and productivity audits of team members to maintain consistent quality and production.

Customer Relationship Management and Support

• Consistently communicates with respect, kindness, and understanding; is honest and clear; treats sensitive information confidentially; is perceived as positive and demonstrates quality client services. Behaves in a friendly, professional manner
• Responds appropriately to requests for information or assistance, directs the requestor to the appropriate business unit. Utilizes appropriate time management skills
• Attends all meetings as required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Requirements

Knowledge, Skills, & Abilities

• Excellent organizational skills as demonstrated by meeting established priority timelines, and a strong attention to detail.   
• Ability to effectively prioritize work and distinguish between important and urgent tasks 
• Proactive and solution oriented with proven track record of process improvements in revenue cycle 
• Knowledge of conflict management and resolution. Actively contributing to the morale and teamwork of the staff; presentation of a positive attitude and role model 
• Communicate effectively with team members, management, and stakeholders to ensure alignment with organizational goals and objectives 
• Thorough knowledge of the tools, techniques, and terminology of healthcare billing operations and ability to identify technical solutions to improve business performance 
• Understanding of basic accounting principles and receivables management 
• Understanding of healthcare regulations such as HIPAA, Medicare, Medicaid, and third-party payer policies 
• Ability to adapt to changing priorities, handle pressure, and work effectively in a fast-paced environment with tight deadlines 
• Ability to learn new equipment and new processes quickly and is invested in personal and professional development.    

Education & Experience Requirements

• Bachelors' degree from an accredited university, preferred or 3-5 years equivalent experience
• 3+ years’ experience supervising more than 5 employees.
• Experience with healthcare billing software required, Athena IDX or GE Centricity experience preferred.

Supervisory Responsibilities

Supervises the following business units: Banking, Payment Posting, Bank Reconciliation.