BTR - Senior Relationship Manager

At KFH we are looking for a senior relationship manager to join our growing build to rent team covering our East London / North and North West London sites. Do you have experience working as a relationship manager or property manager? Are you looking to take the next step using your knowledge and experience to provide guidance, or looking for a new challenge in the build to rent sector? If so, this senior relationship manager position covering our East London / North and North West London sites can offer you fantastic opportunities, and a strong financial package to reward your performance. You will preferably be ARLA qualified but if you aren’t we can support you in gaining this qualification.

At KFH, with over 60 branches across the capital we are London’s largest property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report to the Leasing Manager.

Responsibilities of a senior relationship manager include:

• Overseeing the Property Management operation onsite
• Providing guidance to Relationship Managers
• Report KPI data to our Head of Portfolio Asset Management
• Acting as the main point of contact for tenants and liaise with all other departments on the tenant’s behalf including block management and client accounts
• Inventory preparation, inventory check-in and check-out
• Pre and in tenancy maintenance management and procurement of works, including block reactive maintenance
• End of tenancy inspections, including deposit negotiations
• Ensure all legal compliance requirements are met
• During lease-up phase, duties will expand to assist the lettings and block function as required

At KFH we are looking for a senior relationship manager that can share their knowledge and experience with other relationship managers, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.

Click here to see all our company benefits, including additional earning potential and discounts.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.