Change & Implementation Manager

Implementation and Change Manager| Remote| FT| Salary Upto £55k DOE                       

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction.

Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.                   

As the Implementation and Business Change Manager at Spire Healthcare you will play a crucial role in ensuring the efficient and effective deployment of change initiatives to end-users.

The role focuses on the execution of safe and accurate change to stakeholder groups within hospitals and operational team functions, particularly during initial concept discussions, planning and scoping at the start point of the initiative, through pilot and then into full rollouts, ensuring that the business recipients are fully supported, trained and ‘ready’ to adopt new processes and ways-of-working.   

Key Responsibilities:

• Guiding individuals and teams through process and operational changes in their roles, understanding the impact change will bring to existing working practices
• Identifying the barriers and challenges that individuals and teams might have to absorb change and providing effective mitigation to these, as well as monitoring the implementation success factors post-delivery, to ensure change is sustained
• Maintaining open lines of communication with all levels of stakeholder, providing regular updates on delivery progress, challenges, and successes in relation to the delivery and implementation plan whilst maintaining alignment and collaboration   
• Proactively managing risks and dependencies, or escalate to Delivery Management if implementation standards or timelines to delivery might be compromised  
• Providing effective training to impacted teams and individuals to ensure that new practices are fully understood, helping employees adapt and establishing future effective ways-of- working are in place and owned
• Supporting the building of and continuous improvement of high-performing teams, fostering an environment that supports learning, collaboration, and delivering through a ‘one best way’ approach
• Ensuring that the objectives of the business change is understood, and that all necessary change management activity required to ensure successful implementation and benefits realisation, has been planned into effective implementation removing any obstacles or escalating to Delivery Management as necessary

Key Requirements:

• Have previous experience of working within a business improvement/analyst role 
• Sound knowledge of healthcare administration processes/systems
• Good understanding of change methodology and its application to effective implementation
• Be PC literate and fully conversant with MS Excel, Powerpoint and Word. 
• Have an excellent working knowledge of operational processes
• Ability to lead operational efficiency and improvement projects at hospital sites, capable of working with Hospital SMT’s and delivering bespoke requirements
• Ability to undertake complex root cause analysis and/or business reviews to identify opportunities for improvement, revenue maximisation, improved ways of working 
• Ability to analyse the key drivers of the business and to provide viable options and solutions to problems and issues. 
• Must produce useful analysis by which decision making can be aided, making management aware of key issues. 
• Must exercise judgment when reviewing outputs (both own and that of others) to ensure that they are accurate and appropriate in support of the desired change
• Be prepared to travel to hospitals and central sites, which may involve overnight stays. It is anticipated that travel and onsite visits would form at least 50% of this role

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.

#Li-Remote

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.