Customer Support Agent - Europe (Spanish & English Speaker)

Working hours: 08:00 – 16:00 CEST

About Wpt Global

Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise.

The Role

As a Customer Support Agent (Europe-based) at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions.

This role is especially critical to covering our European operations, requiring full-time availability between 08:00–16:00 CEST. You will be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction.

Requirements

• Fluent in Spanish (native-level) and English – essential for communicating clearly and effectively with our diverse player base.
• Based in Europe, with full-time availability to work 08:00–16:00 CEST, Monday to Friday.
• Proven expertise in customer support within the gambling industry.
• In-depth knowledge of Poker, coupled with a strong passion for the game.
• Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers.
• Adept at multitasking and making sound, effective decisions in high-pressure environments.

Responsibilities

• Respond to customer inquiries across multiple platforms (email, chat, social media), ensuring timely and effective resolution.
• Handle manual credit tickets and cash transactions, including troubleshooting failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency.
• Contribute to translations as needed, ensuring clear and accurate communication for diverse audiences.
• Proactively improve the customer experience by updating FAQ content, conducting quality checks, and optimising use of tools for maximum efficiency.

Benefits

📈 Quarterly Performance Reviews with bonus potential

🏡 Fully Remote Role – work from anywhere in Europe

🎟 Conference & Event Attendance

🎉 Company Meet-Ups

💻 Tech Setup Budget

⏰ Monthly L&D Hours

❤️ Empathetic Culture

🌐 Full-Time Employment, Global Reach