Collections Supervisor Merchant Cash Advance

Description

IQVentures is looking for a results-driven Contact Center Collections Supervisor for our Merchant Cash Advance (MCA) team.

Responsibilities:

• Develop and implement effective collections strategies and procedures for MCA accounts.
• Supervisor a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the MCA collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Communicate with customers regarding their outstanding debts.
• Maintain accurate and up to date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Must follow and adhere to all company policies and procedures.
• Prepare regular reports on collections activities, presenting data and insights to upper management.

Requirements

Skills/Requirements:

• 3-5 years+ years of collections experience preferably in a MCA role.
• 2 or more years of team lead or manager experience preferably in a call center environment.
• Direct experience in merchant cash advance, small business lending, or alternative finance strongly preferred.
• Strong Knowledge of collections practices, laws, and regulations.
• Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using collections software and systems.
• Strong Problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
• Ability to maintain a full-time work schedule with regular in-person attendance. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
• Performs other duties as assigned.

Why Join IQVentures:

• Excellent benefits
• Work on multiple innovative consumer and business brands.
• Diverse Culture and Inclusive Environment

Our Benefits Include*:

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid on-the-job training & professional development programs
• Benefits available on the date of hire
• Multiple coverage levels for Medical, Dental, & Vision
• 401(k) with Company match with immediate vesting
• Health Savings Account
• Company-provided Life & AD&D Insurance
• Pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.

IQ Ventures is an Equal Opportunity Employer. It’s our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. We will provide accommodations to applicants needing accommodations to complete the application process.

At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered - Local Candidates Preferred

IQ Ventures curates, builds, and acquires businesses focused on financial services, data science, GenAI, payments and funding, customer service and more. Join the IQ Ventures team in our bright, modern Dublin, OH offices. IQ Ventures is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leadership team is comprised of seasoned professionals who bring their vast experience and high standards of excellence to their work.

We are not accepting candidates from third-party recruiters at this time.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.