Customer Service Manager

Job Purpose And Impact

As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.

Key Accountabilities

• Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
• Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
• Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
• Other duties as assigned

Qualifications

Minimum Qualifications

·       Bachelor’S Degree In A Related Field Or Equivalent Experience

·       Minimum Of 10 Years Of Related Work Experience,5 Year For Supervisory Experience

·       Experience Leading, Advising And Making Decisions On Major Customer Service Activities

·       Provide Direction, Delegating And Removing Obstacles To Get Work Done.

·       Build Strong Customer Relationships And Delivers Customer-Centric Solutions.

·       Develop And Deliver Multimode Communications That Convey A Clear Understanding Of The Unique Needs Of Different Audiences

·       Other minimum qualifications may apply