Customer Support Manager

Company Description

About Us

At Bela Brand Bat, we are driven by innovation, precision, and excellence in every aspect of our production. Based in Washington, DC, our company focuses on delivering premium-grade manufacturing solutions while fostering a collaborative and growth-oriented work environment. We believe that high-quality production starts with a passionate team, and we are committed to nurturing talent and providing the tools for success.

Job Description

Job Description

Captura Hall is seeking a highly organized and customer-focused Customer Support Manager to lead our support team and ensure exceptional service across all client interactions. You will be responsible for managing day-to-day support operations, mentoring team members, and implementing strategies to improve customer satisfaction and retention.

Responsibilities

• Lead and manage the daily operations of the customer support team.
• Develop and implement support policies, procedures, and performance standards.
• Monitor support metrics and generate reports on team performance.
• Resolve complex customer issues and escalations in a timely and professional manner.
• Collaborate with internal departments to ensure a seamless customer experience.
• Coach, train, and support team members to enhance their skills and productivity.
• Identify opportunities for service improvement and implement corrective actions.

Qualifications

Qualifications

• Proven experience in a customer service leadership role (minimum 2 years).
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to lead, coach, and motivate a team in a fast-paced environment.
• Proficiency in CRM software and support ticketing systems.
• Bachelor’s degree in Business, Communications, or related field preferred.
• Excellent organizational and analytical abilities.

Additional Information

Benefits

• Competitive salary package ($60,000 – $64,000 per year).
• Opportunities for professional growth and career advancement.
• Supportive work environment with a collaborative team culture.
• On-site training and continuous learning programs.
• Health and wellness resources.