Director of Operations

Company Description

Located on the renowned Palm Jumeirah, DUKES The Palm, Dubai Hotel, is a 5-star luxury destination that combines timeless British elegance with the vibrancy of Dubai. Offering stunning views of the Arabian Gulf and Dubai Marina skyline, the hotel features upscale rooms and suites, award-winning restaurants, a private beach, infinity pool, and world-class hospitality. As part of the Minor Hotel Group, Dukes the Palm is committed to delivering exceptional guest experiences through service excellence and attention to detail.

Job Description

We are seeking a highly experienced and dynamic Director of Operations to join our leadership team at Dukes the Palm, a 5-star luxury hotel located on the iconic Palm Jumeirah.

The ideal candidate should have experience in hospitality operations and leadership, with a proven track record in delivering exceptional guest experiences, operational excellence, strategic planning and team development within a luxury environment.

Key Responsibilities:

1. Oversee and optimize all hotel operations, including rooms division, food and beverage, housekeeping, maintenance, and guest services.
2. Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and revenue growth.
3. Lead, mentor, and inspire a diverse team of department heads and staff, fostering a culture of excellence and continuous improvement.
4. Manage the hotel's financial performance, including budgeting, forecasting, and P&L management.
5. Collaborate with the sales and marketing teams to develop and implement strategies that drive occupancy and revenue.
6. Maintain and enhance the hotel's reputation for exceptional service and refined British charm.
7. Implement and oversee quality assurance programmes to maintain the highest standards of service and guest satisfaction.
8. Analyse performance metrics and guest feedback to identify areas for improvement and implement corrective actions.
9. Cultivate and maintain strong relationships with key stakeholders, including guests, corporate clients, and local partners.
10. Oversee the maintenance and upkeep of the property to ensure it meets the highest standards of a 5-star luxury hotel.
11. Represent the hotel at industry events and in the local community to enhance its profile and reputation.
12. Collaborate with the P&C department to develop and implement effective recruitment, training, and retention strategies.

The successful candidate will play a pivotal role in upholding our commitment to excellence and ensuring that Dukes the Palm remains a premier destination for discerning travellers in Dubai.

Qualifications

• Minimum 10 years of experience in hospitality, with at least 5 years in a senior leadership role
• Strong background in luxury hotel operations
• Bachelor's degree in hospitality management, Business Administration, or related field; master's degree preferred
• Demonstrated financial acumen with experience in budgeting, forecasting, and P&L management
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
• Proficiency in hotel management software and systems
• Experience in implementing and maintaining quality assurance programmes
• Knowledge of health and safety regulations and compliance requirements in the hospitality industry
• Proven track record of driving revenue growth and optimising operational efficiency
• Flexibility to work varying shifts, including weekends and holidays, as required
• Multilingual abilities, with fluency in English and preferably Arabic or other languages relevant to the region