Retail and Deposits Technology Systems Analyst

Primary Purpose: 

The systems analyst is responsible for implementing, maintaining and supporting information systems to meet the business needs of TowneBank.  

Essential Responsibilities: 

• Deploy, maintain, upgrade and troubleshoot core business applications.
• Meet and coordinate with designated internal stakeholders to understand business goals and needs.
• Gain a deep understanding of business applications and how the business units use them. 
• Understand how business applications integrate and depend on one another. 
• Meet and coordinate with external stakeholders to establish strong vendor relationships. 
• Develop and implement maintenance and troubleshooting procedures. 
• Participate in process improvement, user access management, change management, problem management and disaster recovery activities as they relate to assigned applications. 
• Monitor system health and gather system statistics. 
• Maintain system documentation to include application information, diagrams, etc. 
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process. 
• Act as the first line of support for users of business applications. 
• Follow all relevant policies and procedures including Change Management and Project Management. 

Specific Duties: 

• Ensure the daily operability of systems by monitoring and responding to incidents.
• Maintain system documentation.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned. 

Minimum Required Skills & Competencies: 

• Bachelor's Degree in Information Technology, Computer Science, Business, or related field with 5 years of professional experience. 
• Ability to understand business goals and needs. 
• Communicating with business and technology leaders, both within and outside the organization. 
• Ability to think critically and be analytical. 
• Experience with FIS IBS
• Experience with GIFTSOFT's eGIFTS platform 

Desired Skills & Competencies:  

• Strong familiarity with the financial services industry and technology concepts 

 

Physical Requirements: 

• Express or exchange ideas by means of the spoken word via email and verbally. 
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time. 
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. 
• Not substantially exposed to adverse environmental conditions. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.