Member Service Representative

Company Description

ABOUT US

·       LOCATION: Boone Power is centrally located in Lebanon, IN, with easy access off Interstate 65, State Road 39 and State Road 32. We have big-town amenities, with a small-town feel.

·       FIRST: We are proud to be the first electric cooperative in the state. It was with a pioneering spirit, in 1935, that we brought electricity to the rural folks within the communities we serve.

·       FASTEST: Today, as the fastest growing electric cooperative within the state, we integrate an innovative business model with our pioneering foundation to find opportunities, stretch our boundaries and focus on meeting the needs of our diverse member-owners. As a not-for-profit, we’re focused on being good stewards of our organization’s resources and providing quality service for our members.

·       LEADING: As a trusted and innovative leader in providing our 20,000 member-owners with superior electric service at fair and reasonable prices, we also take pride in the meaningful impact and improved quality of life we make throughout the communities we serve.

·       PRINCIPLED: As a member-owned cooperative, our core principles and values are based on open and voluntary membership, democratic member control, autonomy and independence, bolstering our local economies, and the sustainable development of the communities we serve. 

Boone Power is proud to be an equal opportunity employer.

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Job Description

Boone Power is looking for a friendly, reliable, and service-oriented Member Service Representative to join our Member Engagement team. In this role, you will be the first point of contact for our members—whether by phone, email, or in person—providing information, support, and solutions to their inquiries and concerns.

The ideal candidate is a strong communicator, quick problem-solver, and passionate about delivering exceptional service. You will maintain accurate member records, assist with service orders, and ensure that every interaction reflects Boone Power’s commitment to outstanding member care.

Essential Job Functions

Member Engagement & Customer Support

• Interacts with members via phone, email, online chat, or in person to address questions, provide information, and resolve concerns.
• Fields member complaints and routes more complex issues to appropriate specialists or internal departments.
• Maintains detailed records of member interactions, service orders, and complaints.
• Collects and enters new service requests and orders for additional services.
• Ensures timely and effective resolutions to all member issues and service needs.

Account Maintenance & Records

• Maintains accurate member account information and service history.
• Updates system data and supports the integrity of member records.
• Follows up on outstanding member concerns to ensure satisfaction and issue resolution.

The successful candidate will report to the Director of Member Engagement. Other items may be assigned according to business needs and directives.

Resumes must be received by noon on 9/23/25 

No phone calls please.

Boone Power is proud to be an equal opportunity employer.

Qualifications

Education

High school diploma or equivalent required.

Experience

Prior customer service experience required.

Experience working with Microsoft Windows and Microsoft Office applications (Outlook, Word, Excel).

Familiarity with office equipment including computers, printers, copiers, and fax machines.

Skills & Abilities

Excellent verbal and written communication, with strong active listening skills.

Service-oriented with a problem-solving mindset.

Ability to learn and work within new software systems.

Able to work independently and as part of a team.

Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

Additional Information

EXCELLENT BENEFITS
Boone Power offers competitive pay, an excellent benefits package including medical, dental, vision, life insurance, 401(k) matching, pension retirement plan, education reimbursement – your benefits with us start when you do. We also offer a generous paid leave schedule and opportunities for professional growth.