Job Summary

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

General Responsibilities

Manage day to day operations to ensure smooth activities to support the business growth of assigned clients.
Lead and manage service complaints to ensure all complaints are resolved, and support Client Management team in resolving client complaints & requests as needed.
Lead the development of workflow/processes to ensure all functions align/agree for the improvement process of the company.
Lead the assigned team to have the best performance of Client Management
Promote and drive the Client Call Center for service record traceability and client satisfaction.
Ensure the compliance of standard company policies and recommend improvements to the policies/processes for operational efficiency.
Ensure consistent and timely distribution reports/statistics to internal and external stakeholders.
Proactively coordinate with related functions to solve the issues raised by the clients.
Develop and maintain good relationships with clients.
Coordinate and cooperate with all internal teams & local partners to maintain the clients' service satisfaction levels (KPIs)
Contribute to ensure successful renewals with clients in charge and optimize the profit for the company.
Manage and lead the team to drive the execution of the set KPIs.
Drive and manage the learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals.
Drive self-learning and improvement of Client Management and DKSH behaviors as part of continuous learning.

Demonstrate strong understanding of clients' industry/business/products
Demonstrate strong client management and communication skills
Proven project management skills
Strong analytical background and knowledge of statistical analysis methods
Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
Demonstrate fluency in English, both written and spoken
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Bachelor’s degree in Business Administration, or an equivalent degree

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