Senior Account Coordinator

The purpose of this role is to manage the teams responsible for creating and executing email/SMS/mobile push services. This role is inclusive of managing resources, technologies and scope. This role is a subject matter expert on digital messaging technologies.

Job Description:

Key responsibilities:
• Develops complex and customised HTML email/SMS/mobile push code that adheres to industry best practices and brand guidelines and closely matches the original creative design. Additional code-related responsibilities include:
- Performing quality checks
- Scripting for dynamic content, personalisation and segmentation
- Managing HTML content and related assets within clients’ email/SMS/mobile push platforms
• Contributes to new business development and RFP responses, as needed
• Collaborates with other internal team leads—who aren’t always technical—to handle escalations and problems that arise
• Writes technical documentation and establish process, as needed
• Keeps up with industry standards, innovations and new best practices in email/SMS/mobile push marketing and provides thought leadership and training as-appropriate in relation to those industry developments
• Maintains basic knowledge of data as it relates to HTML code, to aid in troubleshooting critical list errors
• Supports Lead Developers and other internal team leaders to manage escalations and resolve issues
• Ensures quality of work and accuracy, addressing, modifying and rolling out SOP and QA procedures to mitigate risks over time
• Acts as a point of escalation for senior email/SMS/mobile push developers on the team

Location:

DGS Philippines - Makati City - AO United Life Building

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent