Collaboration Delivery Manager

Join the world leader in advanced energy storage solutions and be part of the success story of VARTA®! 

At Clarios, we’re powering today, into tomorrow. 

Do you want to join a company that cares about your future development and wellbeing? This is not just a statement. Do you know why?

Here are 11+1 things we guarantee:

• Professional development opportunities and language courses
• Flexible working hours, home office and extra vacation days
• Monthly bonus after 6 months of employment and annual bonus
• Extra contribution to meal card
• Special bonus for important life events (wedding, new baby)
• Complex onsite care – workplace massages, workshops, individual medical examinations, and consultations tailored to your needs

• Regular Onsite Exercises

• Modern Private Canteen

• Employee events, volunteering, and team-buildings
• Relocation package and housing allowance if you are relocating to Bratislava to join our team
• Company car for private purposes also
• On top of that, you will receive a flexible benefits allowance so you can tailor the rest of the benefits to suit your individual needs - ProCare, Vas Lekar, 3rd Pillar investment, Multisport card, Golem one pass etc.

Your Contribution:

The Collaboration Service Delivery Manager’s primary responsibility is for the overall success of various Collaboration programs / projects by promoting the continuous improvement of productivity, service quality, and customer satisfaction.

This role is also truly a co-owner of the Microsoft 365 platform - strategic enabler of digital transformation. The ideal candidate will be a passionate advocate for Microsoft 365, especially Microsoft 365 Copilot to drive adoption, innovation, and excellence across the platform.

In addition, this role will oversee Service NOW (SNOW) tickets within the Collaboration space, understanding what were the incidents and why, how could they be prevented, and what improvements could we implement to prevent from occurring in the future. This is a metrics driven role, focused on improving the customer experience for these platforms. This person will participate on defining service strategy, measuring, and reporting on success, and continuous delivery improvements. The Collaboration Service Delivery Manager is a key member of the Global Strategy (GS) team reporting to the Global Director Collaboration Services, while also working as a trusted advisor and a key point of contact for IT business facing stake holders. They promote value, services, IT solution delivery through Operational Excellence, Flawless Execution, and Continuous Improvement. The Collaboration Service Delivery Manager is a contributor to the development of new capabilities, automation of existing services, as well as continued refinement of existing services to support business outcomes.

Key Responsibilities:

• Incident Response - Point of escalation on performance and service-related issues. Ensure incidents are effectively prioritized and responded to per defined service level agreements. Lead cross functional support teams to resolve performance and service-related issues ensuring the proper resources are engaged to prevent it from reoccurring.
• Service Level Agreements (SLA’s) - Ensure that service level agreements are established, maintained, and align to business expectations and service provider commitments. Communicate to key stakeholders and IT Leadership.
• Communications - Communicate monthly performance against service levels to business IT and IT leadership.
• Service Performance - Ensure service providers performs to the SLA’s documented within service contracts and promptly address all service deficiencies. Implement and track go-to-green plans for services that fall below acceptable service levels. Communicate progress to key stakeholders and IT Leadership.
• Service Management - In a partnership with Procurement manage and understand service provider contracts. Ensure service providers adhere to all the terms and conditions of the contract including financial commitments, SLA’s, approved changed requests, penalties.                                                 
• Relationships - Build and maintain effective working relationships based on trust and earning the respect and confidence of the Regional Business Relationship Manager’s (BRM), Regional Service Operations Manager’s (SOM), and external service providers helping to facilitate effective communication of business needs and delivery of quality services. Establish re-curing touchpoints to gain perception of customer experience from their vantage points.
• Service Catalog - Drive, maintain, and communicate service catalog content that clearly defines repeatable infrastructure services offered to the business. Lead in the automation of Service Requests and Service Catalog enhancements as well as overall customer experience. Ensure Knowledge Articles exist for all services.
• Governance - Embed a governance framework to provide control over initiatives with strategic suppliers via Steering Committee meetings, Executive briefings, Managed Services program meeting cadence, and governance standards.
• Enhancements - Identify products and services enhancement requests and ensure they deliver business value and improve customer experience.
• Continuous Improvement - Drive continuous improvement by identifying and executing initiatives to improve services and processes. Be an advocate for the customer by conducting internal “Voice of the Customer” surveys for Collaboration services. Evaluate customer feedback and identify action plans to improve customer experience and make infrastructure services quicker to deliver, less expensive, and more effective.
• Service Delivery Alignment - Work closely with the rest of the GI, GA, GIS and GS Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy.

Knowledge, Skills And Abilities:

• Bachelor’s degree or related experience in Computer Science, Engineering or related discipline.
• Proven track record developing IT solutions and services in collaboration with the customer.
• Proven ability in a customer facing Service Delivery or Service Management role.
• Knowledge and experience with financial models and budgeting.
• Deep expertise in Microsoft 365 platform services, including SharePoint, Teams, OneDrive, Power Platform, and Microsoft 365 Copilot. Certification is an advantage.
• Demonstrated ability to lead Microsoft 365 Copilot adoption and integration initiatives across business units.
• Knowledge of business operations and processes.
• Ability to improve operational efficiency and service delivery effectiveness across technology platforms.
• Excellent oral and written communication skills in English, able to explain technology solutions in business terms.
• Strong presentation and persuasion skill.
• Ability to work in a multinational environment with people from different cultural and professional backgrounds
• Strong leadership and collaboration: Skilled in team management, cross-regional cooperation, and stakeholder engagement.
• Strategic and results-driven: Focused on long-term business outcomes, operational excellence, and influencing positive change.
• Organizationally savvy and adaptable: Navigates enterprise dynamics effectively, embraces innovation, and drives continuous improvement.
• Customer-focused and communicative: Promotes a service-oriented culture with excellent planning, communication, and problem-solving skills.

The starting salary is at min 3 500 EUR/month gross for candidates who meet our minimum criteria.

This amount is our minimal offered salary. Clarios values each and every candidate and we ensure our compensation package aligns with your professional experience and your expectation.

#Li-Ec1

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF). 

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.