Turnaround Coordinator

Job Description

OVERVIEW:

Location: RedQ
Department: Network Management Centre
Status : Full Time
 

JOB DESCRIPTION:

YOUR ROLE AS A: turnaround Coordinator, you will be responsible for overseeing and coordinating all aspects of on-the-ground operational activities at KUL Airport. Your role is to proactively identify and mitigate potential delays, manage critical flights, and ensure smooth communication and alignment between various operational departments to improve on-time performance and overall efficiency.

WHAT YOU’LL CHAMPION:

• Provide oversight and early detection of late running activities within KUL airport infrastructure that may lead to delays.

• Provide coordination of critical ‘save me’ flights and assigning assets and resources efficiently.

• Provide an alignment/coordination between the operations department for PTC events

• Provide delay trend analysis from a front line level observation.

• Provide PTC monitoring/tracking/recording and advance planning

• Provide follow up reporting and suggestion for positive change measures

Primary Accountabilities

• Supervise turnaround of target flights and document inefficiency

• Supervise Terminal and Gate management of passengers at the boarding hall.

• Assist in the communication of PTC gaps to help drive efficient assignments of assets & staff

• Accurate delay reporting

• Identifies delay trends and provides measures for positive change

• Identifies flight rotations that consistently cannot meet OTP and offer feedback to the Scheduling Dept

• Creates and builds on stakeholder relationships both below & above wing, with the NMC community

• Governs fueling PTC and oversees service performance

• Monitors guest flows within the terminal infra, and identifies throughput limitations

• Identifies process gaps, and provides measures for solutions

• Perform Root Cause Analysis on frequently delayed flights

WHO YOU ARE:

• Minimum of 2 years working experience in the Airline Industry .

• SPM / GCE/GCSE O Levels with a minimum of 3 Credits .

• Computer Literate and able to work with Apps and computer software.

• Proficient in Written & Oral English

• Good presentation skills are added advantages

• Proficient in Google sheets and Google Docs is an added advantage.

WHAT YOU’LL ENJOY:

• - Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• - Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 
• - Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• - Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• - A unique Allstar culture like no other

OUR HIRING PROCESS:

• - Application received
• - Candidate screening
• - Interview(s) and assessment(s)
• - Background check and/or other assessments
• - Offer and negotiation

GET TO KNOW AirAsia:

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

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