Advisor, Collections (Business to Business)

What Collections contributes to Cardinal Health
Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.

Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.

Responsibilities

• Interact regularly with offshore teams to support overall collection activities by ensuring that customers have the necessary information to expedite their payments to Cardinal Health
• Respond to inbound requests from offshore teams in a timely and professional manner
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner
• Initiate, execute, and track appropriate escalation procedures
• Identify issues and determine root causes in cooperation with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements
• Monitor progress of solutions implemented offshore to ensure resolution of root causes
• Conduct regular quality performance audits of offshore team such as monitoring calls, rating these, and communicating quality issues to offshore leads
• Prepare training material and conduct training sessions as needed 
• Assist the onboarding and system access for offshore team

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8 years of experience, preferred
• 3-5 years business experience including collections, finance or customer service preferred
• MS Office experience (Excel/Word/PowerPoint)
• SAP and Business Objects experience preferred

Location

• Ideal candidate will need to be able to work a hybrid schedule - coming into the Dublin, OH office 2-3 days a week and working the other days remote.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $67,500-$96,300

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/08/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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