Financial Services Business Operations Manager

Empowering Africa’S Tomorrow, Together…One Story At A Time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Job Description

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

• Key Responsibilities
• Dealer & Partner Management 
• Manage end-to-end dealer and partner onboarding processes
• Maintain accurate dealer database records and ensure data completeness
• Monitor onboarding efficiency and adherence to SLA requirements

Financial Operations

• Process timely and accurate payments to dealers and partners
• Ensure payment processing meets agreed service level agreements
• Resolve payment disputes and maintain high payment accuracy standards

Reporting & Analytics

• Deliver comprehensive monthly sales reports and insights to stakeholders
• Collaborate with MI department to enhance reporting capabilities and analytical insights
• Ensure accurate and timely report delivery to support business decision-making

Process Optimization & Sales Enablement 

• Identify opportunities to streamline sales operations and improve efficiency
• Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives

Team Support

• Provide comprehensive operational support to the sales team
• Resolve operational issues promptly to maintain sales team satisfaction
• Act as a liaison between sales and other departments

Success Metrics

• Onboarding efficiency and SLA compliance
• Payment accuracy and processing timeliness
• Report delivery accuracy and schedule adherence
• Process improvement implementation
• Team satisfaction scores
• Issue resolution turnaround times
• Note: This role may evolve to meet changing business needs and strategic priorities.
• Ideal Candidate
• Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.

Skills Summary

Technical & Systems

• Advanced Excel/spreadsheet proficiency and database management
• CRM and ERP systems experience with payment processing capabilities
• Business intelligence tools (Power BI) and data analysis skills

Analytical & Reporting

• Data interpretation, trend identification, and actionable insights generation
• Comprehensive report writing and data visualization abilities
• KPI tracking and statistical analysis of sales metrics

Communication & Collaboration

• Cross-functional teamwork with sales, finance, and MI departments
• Stakeholder management and professional written communication
• Presentation skills and customer service orientation

Organisational & Administrative

• Project management and time management to meet SLA requirements
• Exceptional attention to detail and process documentation skills
• Problem-solving and dispute resolution capabilities

Business & Soft Skills

• Sales operations knowledge with understanding of dealer/partner relationships
• Financial acumen in payment processing and compliance
• Adaptability, initiative, reliability, and critical thinking abilities

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised