EHR Patient Financial Systems Manager

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

EHR Patient Financial Systems Manager

Location:

Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8am-5pm

Job Description:

Duties/Responsibilities

• Act as an escalation point for other IT Managers
• Act as a backup for other IT Managers
• Can act in the Director of Enterprise Applications stead as requested/required, covering supervisory responsibilities, meeting attendance/facilitation, etc.
• Seek out opportunities to optimize IT processes and workflows
• Lead and participate in the design and improvement of IT processes and workflows
• Acts as a mentor to IT Managers, application team members, and other IT employees by furthering their skill sets and developing their abilities to successfully complete assignments of increasing scope and difficulty
• Maintain general management responsibility for the electronic health record (EHR) Access, HIM, and Revenue Cycle staff
• Ensure that application team members practice excellent application stewardship (documentation, version control, change management, testing, etc.)
• Builds and facilitates the Access, HIM, and Revenue Cycle solutions team and ensures positive and effective staff participation in projects and ongoing support
• Maintain effective ongoing communication with providers, business and clinical departments, and IT leadership
• Facilitate highly responsive and effective customer service, and maintain excellent working relationships with other IT and operational leadership
• Ensure the timely review and effective closure of Help Desk Incidents and Change Orders assigned to the application team
• Act as an escalation point (business days and after-hours) for application support issues
• Foster an environment that emphasizes a culture of team work, excellent customer service skills, and a desire to advance the adoption and efficiencies of application/modules
• Clearly define the roles, responsibilities, and priorities of the application teams
• Lead and participate in third-party vendor and product searches, comparisons, and selections
• Attend meetings as required and facilitate/participate on committees as directed
• Maintain professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise
• Acts as primary point of contact for leadership in the operations and clinical departments to coordinate the patient financial systems solution implementation and support activities.
• Collaborate with providers, business and clinical departments, and other IT teams to provide on-going EHR application enhancement and support
• Coordinate and participate in workflow assessment and design sessions
• Participate in system development, configuration, testing, system patch testing, and application training
• Lead estimation and prioritization efforts for optimization projects
• Maintain an awareness and expertise as the EHR system and architecture is changed over time
• Maintain proficiency in knowledge of the EHR and how it is configured at Scottish Rite for Children
• Maintain a positive attitude when dealing with deadlines and demanding, highly stressful situations
• Adhere to policies, procedures, standards, and methodology pertaining to Governance, Change Management, Project Management, Incident Management, and System Access and Security

Required Skills/Abilities

• Bachelor's degree or commensurate health care experience required; applicable Master’s degree is desirable
• 5 or more years of healthcare experience required
• 2 or more years of Epic experience required
• An equivalent combination of education and experience may be considered
• Minimum 4 years of managerial experience is required
• Knowledge/proficiency in associated EHR 3rd party applications: real time eligibility, claims clearing, enterprise content management, etc. is desirable. 
• Access, HIM, and Revenue Cycle process design and optimization experience is desirable.
• A thorough working knowledge of access and revenue cycle business practice (registration, scheduling, patient billing and collection, coding, etc.) is required.