Job Description

Customer Service Executive

Join us where we’re taking delivery above and beyond.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

Guarantee the quality of information recorded and transmitted to the customer
Attend customer requests received by all channels
Identify customer needs
Reply to emails / mails when assigned
Reverse situations of dissatisfaction through negotiation and empathy
Identify process improvements to facilitate access to information

What you’ll do:

Gain knowledge on product (both features, functions, trouble shootings) to deliver exact guidance to customers
Exact data key-in
Adhere to working schedule
Make sure customer problems can be solved satisfactorily
Deepening knowledge/skills in one area or broadening ability in a variety of areas
Applies knowledge/skills to standard day to day activities; understands how the team collaborates with others to accomplish team objectives

Who you are:

Bachelor’s Degree in Business or other relevant disciplines
No professional qualification required
Strong communication ability (both written and spoken)

Core Competencies：

Both reactive and proactive, you work efficiently and flexibly to deliver results.
With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.
You keep the consumer and customer front of mind, bringing an outside-in perspective to encouraging cross-collaboration, utilising diversity and encouraging open feedback.
You can manage changing priorities with ease.

Where you’ll be:

You will be based at the Ho Chi Minh Office, Vietnam

Benefits highlights:

Flexible work hours/hybrid work environment;

Discounts on our award-winning Electrolux products and services;

Family-friendly benefits;

Health and Well-being initiatives

Extensive learning opportunities and flexible career path.

Continued Progress on Diversity & Inclusion

Living our Sustainability Commitment

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux
Electrolux Group LinkedIn