MANAGING DIRECTOR, PRIVATE WEALTH CLIENT SERVICES

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Cresset is seeking a Managing Director, Private Wealth Client Services with 25+ years of experience managing the administrative and private banking needs for high-net worth clientele. The candidate will serve as a primary point of contact for clients and collaborate with a portfolio manager to build strong relationships and to drive retention and growth by providing a superior experience.

Primary Responsibilities:

• Review client portfolios and assist Advisors with the development, presentation, and implementation of investment recommendations, including portfolio construction, proposals, rebalancing, phase-in planning, and quarterly performance reviews
• Collaborate with the National Investments Team to apply the firm's best thinking to client portfolios while considering client-specific needs regarding cash flow, taxation, liquidity, risk, and other considerations
• Develop and maintain investment policy statements (IPS) 
• Oversee the production and maintenance of net worth statements, financial plans, and cash flow projections
• Document client notes, investment changes, and activities in Salesforce
• Prepare client meeting materials; may attend client and/or prospect meetings
• Manage completion of deliverables from start to finish with various internal and external parties as needed
• Serve as a primary lead for client onboarding, investment implementation, and private banking services
• Create and implement a customized onboarding experience for high-net worth clients
• Initiate account opening for complex entities
• Transfer and reconcile assets from contra firms
• Process client subscription and redemption of alternative investments documents
• Develop detailed asset reconciliation and portfolio activity reports
• Operate on multi-custodial platforms
• Monitor quarterly client fee schedules
• Manage tax document facilitation with client CPA’s
• Assist internal Planning, Trading, Tax, and Reporting Departments with client related matters
• Identify new technology and opportunities to enhance client experience and promote internal scalability

Qualifications And Characteristics:

• Bachelor’s degree in Business, Finance, or a related field
• 25 plus years’ financial services experience working with ultra-high net worth clients
• Knowledge of Pershing, Fidelity and Schwab custodial platforms a plus
• Operate in a dynamic and fast-paced environment is essential
• Approach problems with creativity, innovation, and tenacity
• Possess a strong sense of urgency
• Think strategically and operate independently
• Multitask to successfully manage multiple assignments simultaneously
• Evaluate and prioritize tasks to meet deadlines
• Organize and create structure for client relationships
• Collaborate and provide meaningful input to the team
• Adapt, improvise, and overcome challenges
• Quickly and efficiently process and absorb information
• Strong attention to detail to achieve thoroughness and accuracy when accomplishing a task
• Establish and maintain positive working relationships with clients, peers, CPAs, attorneys, and other professionals
• Proactively approach problem solving with strong decision-making capability
• Proven ability to handle confidential information with discretion and demonstrate the highest level of client service, ethics, and integrity
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office Suite; familiarity with eMoney, Salesforce, Addepar, and custodial platforms is a plus

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority.  Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

*Disclosures related to awards, recognitions, and rankings available here.

Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.