Customer CARe Advisor

About Us:

CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the horizon.

CARe is focused on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.

We are currently seeking a Customer CARe Advisor to join our brand-new site in Prospect. Don’t miss this opportunity to join Australia’s fastest growing, privately owned automotive repair network.

The Customer CARe Advisor will be the point of contact with the customer and share the responsibility for guiding them through the end to end repair experience. We are looking for someone who will make a great team member and has a positive mindset.

What We Offer:

• Market Competitive pay
• Ongoing training and career development opportunities
• Exposure to new tech and a new way of managing customer interactions
• Brand new site with new facilities
• Monday paid lunches & branded uniforms
• Opportunity to be part of a growth story
• Family business culture and supportive teams, we actually CARe about you!

About The Role:

• Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey
• Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues
• Resolve customer enquiries and concerns in person and via phone with a high degree of professionalism.
• Liaise with insurance company as needed
• Monitor and update the bookings to meet business needs and maintain accurate records of customer interactions and transactions

About You:

• Strong communication skills with a customer-first attitude
• Ability to handle multiple tasks and prioritise effectively
• IT literacy and competency, with the ability to quickly learn and navigate different software systems
• Familiarity with automotive insurance claims, valet experience or Customer Service Dealership experience will be highly desirable
• A team player who is ready to contribute to our positive work environment
• Must be a Permanent Resident or have appropriate Australian working rights

Check out our social media pages for further information

https://www.instagram.com/care_auto_group/